Apple Age Verification in iOS 26.4 Causes Issues for Some UK Users


Apple Inc. recently introduced a new age verification system in iOS 26.4 for users in the United Kingdom. The feature requires users to confirm that they are 18 or older in order to continue accessing all apps in the App Store. The change is related to compliance with the UK Online Safety Act, and the system went live shortly after the iOS 26.4 update was released.

While the process works smoothly for many users, others have reported problems completing the age verification process.

How the Age Verification Process Works

After updating to iOS 26.4, UK users will see a new option in the Settings app labeled “Confirm You Are 18+.” When users tap this option, Apple attempts to verify their age automatically using available account and payment information.

If Apple can verify the user’s age automatically, the process is completed quickly. However, if automatic verification fails, users must manually verify their age using official documents or payment methods.

This manual process is where many users are experiencing confusion and technical issues.

Accepted Documents for Age Verification

One of the biggest sources of confusion is which documents Apple accepts for age verification. Some users attempted to use passports or debit cards, only to find that these were not accepted.

Currently, the accepted verification methods include:

  • Credit card

  • Driving license, including provisional license

The following are not accepted:

  • Debit card

  • Passport

Apple accepts credit cards because they can only legally be issued to adults in the UK. Debit cards, however, can be issued to minors, which is why they are not accepted for age verification.

Common Problems and Possible Fixes

Some users have reported that even when using the correct documents, the verification process sometimes fails. However, several solutions have worked for some users.

One suggestion is to wait a few seconds when scanning a driving license. Some users reported that the scan appeared stuck but completed after waiting around 10 seconds for each side of the license. Good lighting and avoiding shadows can also help the scan succeed.

Another solution is to restart the iPhone and try the process again. Some users were able to complete verification successfully after restarting their device.

A third solution involves adding a credit card to Apple Wallet first and then attempting the age verification again. In some cases, the card was accepted after being added to the wallet.

Moving Data When Updating or Switching Devices

Major software updates like iOS 26.4 often happen around the same time users upgrade their phones or switch devices. During this process, many users need tools like smart switch phone transfer or a data send app to move their files, contacts, and photos to a new device.

When switching from one phone to another, transferring data safely is an important step to make sure no important files are lost during the transition.

A third party app like Smart Transfer can help with smart switch phone transfer when moving data between devices. Users can transfer photos, videos, contacts, and other files when setting up a new phone or switching between devices.

Smart Transfer also works as a data send app that allows users to send files directly between devices without complicated setup. This can be useful when upgrading devices after major software updates or when moving data between different platforms.

Final Thoughts

Apple’s new age verification system in iOS 26.4 is an important change for UK users, but the process has caused confusion for some people due to unclear documentation requirements and occasional verification issues.

As Apple continues to update its software and security policies, users will continue to see changes like this in future updates. Whether updating software or switching devices, tools like smart switch phone transfer and a data send app can help make moving data easier and safer.

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